Die Ohrhörer lassen sich nicht einschalten | Bose QuietComfort® Earbuds (2020)

• The battery is depleted
• The earbuds have an error

Try charging the <BOSE PRODUCT NAME> by placing them in the charging case.

Make sure they are seated correctly. The earbuds should have a strong magnetic snapping sensation to indicate they are seated. The LED on ear earbuds may illuminate when seated as well however if the earbuds batteries are significantly depleted this will not happen.

Plug the charging case with the earbuds into a wall outlet using a USB-C cable and power supply. The LEDs on the front of the case should start flashing indicating the case is charging. If the LED does not light, try testing another USB-C cable, power supply and outlet to rule out issues with these charging sources.

Check for any LED error indicators

If the earbuds are experiencing an error, this will be indicated by a red and white flashing LED on one or both earbuds, or the 1, 3 and 5 LED flashing white on the front of the charging case. If this is happening, seat the earbuds into the charging case then reset the earbuds by pressing and holding the Bluetooth button inside the case until the LEDs flash.

Setup a replacement

If charging or resetting the earbuds did not resolve the issue, the earbuds will require replacement. Click the START A REPAIR OR REPLACEMENT for the fastest way to begin.