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Product turns off in high temperature environments | Bose S1 Pro+ Portable Bluetooth Speaker System
Remove the battery to cool and then try again
The battery can shut down if temperatures reach beyond normal operating range. This can happen with still air in direct sunlight with temperatures around 40C or 104F.
Disconnect the system from power, then remove the system battery. Once the battery is cool to the touch, replace the battery and try charging again.
Disconnect the system from power, then remove the system battery. Once the battery is cool to the touch, replace the battery and try charging again.
Move the system out of direct sunlight
If possible, move the system to a shaded, cooler area.
If this issue happens repeatedly, call Bose customer support
This issue should not be a reoccurring thing. Call Bose customer support for assistance with your system.
Escalate and transfer the customer to PCAL
- ID the battery:
- If the part number on battery is 867095-0140, they are using a battery made by CHAM.
- Send the customer an free of charge LG battery which should provide an extra 10C of operating temp
- ONLY send the customer this part number 867095-0020 FOC
