Cannot access SoundTouch app download site | SoundTouch® SA-4 amplifier

Stellen Sie sicher, dass die Internetverbindung Ihres Heimnetzwerks funktioniert.

Test the Internet connection by accessing the main Bose homepage at www.Bose.com from either the computer that is being used, or a different device connected to the network to determine if there is Internet access.

Make sure the correct address is being used.

The SoundTouch app is located at http://www.bose.com/soundtouch_app (soundtouchapp and soundtouch-app also work in place of soundtouch_app). Be sure there is no letter 'S' following the 'http'. 'www.' must proceed 'bose.com'.

Versuchen Sie es mit einem anderen Internetbrowser.

Wenn Sie einen anderen Internetbrowser installiert haben, prüfen Sie, ob das Problem auch bei der Verwendung dieses Browsers auftritt.'Wenn Sie keinen anderen Browser installiert haben, können Sie mehrere kostenlose Browser wie Chrome oder Firefox installieren, um es auszuprobieren.

Email the link to download the computer app.

In situations where the customer is unable to properly enter the address, send the customer the following email: SoundTouch computer app download link.

When the File Download dialog box appears, click Open. For security reasons, do not uncheck "Always ask before opening this type of file". Add the customer's email address in the "To:" section of the email before sending it and do not change anything else about the email.

Disable any browser toolbars that are installed.

Certain toolbars, such as ShopAtHome, can prevent the user from accessing parts or all of the Bose.com website. Disabling the add-on or removing it from the computer's program list should resolve this issue.